Order Confirmation
The order confirmation should be sent automatically to the email address you entered when placing your order. If you haven’t received your order confirmation within 24 hours, please reach out to support@wakeupyo.com.
Check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been sent there.
You may contact us at support@wakeupyo.com to change or cancel your order. You may have up to 24 hours to make any modifications to your order. We do not guarentee that your request can be accepted. If your order has already been fulfilled and processed on our end, then you will be unable to make any modifications to your order.
We are unable to cancel an order once it has been processed as it can cause major delays with production if we attempt to do so. As a result, the manufacturer does not allow us to cancel or make any changes to an order once it has been processed.
We do not offer refunds for buyers remorse. Please refer to "Can I return or exchange an item, and who do I reach out to?" on our FAQ page to see what qualifies for a full-refund.
If you are unable to cancel your order, it could be a light nudge from the Universe to check out the product yourself and truly get a full perspective before you decide to return it as you may end up being very happy with your decision. This is a lesson I have learned from my own personal experience. :)
All orders take 3-7 business days to be processed. Once they are processed, they are then sent to fulfillment, and will be shipped out shortly after - once they are shipped, tracking will be generated and we will contact you.
We offer express shipping on select items at an additional charge of $4.99.
We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
We currently ship to the following countries:
***If your countrty is not on this list, then it is in the process of being added to our market and is not yet available.
Countries currently not in our market:
Albania, Andorra, Bosnia & Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Estonia, Greece, Vatican City, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, and Ukraine.
Of course!
We will provide you with your tracking details the moment it is provided to us (which will typically be within 24-48 hours after we've processed your order).
Your tracking details will contain the expected date of arrival for your items.
Please reach out to support@wakeupyo.com if you have not yet recieved your tracking information or any emails on the status of your order. We will resend the email to you.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Proof that you contacted the shipping carrier and they confirmed to have lost the package must be provided.
But no worries! We'll cover the costs of shipping a replacement order for you.
Send us an email at support@wakeupyo.com. We'll reship your order out to you and you will have to cover shipping cost. There is a chance you may have to submit a new order if it was not sent back to the facility.
Please make sure to double-check that you put in the correct address.
Shipping is free for orders that are shipped within the USA. For international shipping, your shipping cost may vary based on your region.
We accept the following payment methods:
MasterCard, Visa, American Express, Diners Club, Discover, Shop Pay, Apply Pay, Google Pay, Amazon Pay, Meta Pay, Bancontact, iDEAL, and PayPal.
Bancontact is only available to customers in Belgium.
iDEAL is only available to customers in Netherlands.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If the claim is accepted, we will reship the item to you at no additional cost.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Buyers Remorse: Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
therefore we reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For any issues regarding returns, please reach out to support@wakeupyo.com and we will be available to assist you as soon as possible.
Please feel free to reach out to support@wakeupyo.com.